Quality in health care is defined as doing the Right thing, at the Right time, in the Right way, to achieve the best possible Results. The Healthcare Improvement framework of a hospital must focus on quality improvement by:
Improving the health of populations
Reducing the per capita cost of healthcare.
Improving the patient experience.
Studies over decades around the world have proven that following six domains of quality is essential to install basic quality concept in healthcare:
effective,delivering health care that is adherent to provide services based on scientific knowledge and evidence base and results in improved health outcomes, based on need of the individual and community;
efficient,delivering health care in a manner which maximizes resource use and avoids waste including waste of equipment, supplies, ideas, and energy; and harmful delays for those who receive and give care.
accessible,delivering health care that is timely, geographically reasonable, and provided in a setting where skills and resources are appropriate to medical need;
acceptable/patient-centred,delivering health care which respectful of and responsive to take into account the preferences and aspirations of individual service users and the cultures of their communities; ensure that patient values guide all clinical decisions.
equitable,delivering health care which does not vary in quality because of personal characteristics such as gender, race, ethnicity, geographical location, or socioeconomic status;
safe,delivering health care which minimizes risks and harm to patient that is intended to help them .
We support Hospitals, Clinics, Laboratories, Medical Imaging Services, Diagnostic centres, Dental facilities, AYUSH facilities, Wellness centres, in implementing quality standards by finding the right criteria to assess and track quality levels to improve effectiveness of treatments and increase patient satisfaction
“Quality is not act. It is a habit.”